Refund policy

Return & Refund Policy

Last updated: 3 February 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with all original parts and accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return

To start a return, please contact us at sales@storvo.uk Once your return is accepted, we'll provide instructions on how and where to send your item. Returns must be sent to:

Storvo Returns
329 Manford Way
Chigwell, Essex
IG7 4AF
United Kingdom

We will provide a prepaid return shipping label.

Damage

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the isd arrange a remedy.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be automatically refunded on your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit cd company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us at sales@storvo.uk.

Non-Returnable Items

Certain items cannot be returned, including custom or personalised products. Please get in touch if you have questions about a specific item.

UK Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013, including your right to cancel an order within 14 days of delivery for a full refund.